Compliance

Our Compliance Approach

Smart Compare Health Insurance is committed to delivering a clear, transparent and responsible health insurance comparison and referral service.

Our service is provided in connection with ItsMy Group Pty Ltd (ABN 85 167 289 965), trading as ItsMy Health.

Industry Alignment and Comparison Panel

ItsMy Group maintains affiliations with a range of private health insurers that form the comparison panel.

We do not compare all private health insurers or every private health insurance policy issued by the funds that we do compare. The insurers and products included in a comparison are limited to those available through the ItsMy Health comparison panel.

We aim to clearly disclose this limitation so customers understand the service’s scope.

Private Health Insurer Regulation

Participating private health insurers are registered with and prudentially regulated by the Australian Prudential Regulation Authority.

Smart Compare Health Insurance and ItsMy Group are not private health insurers and should not be represented as being registered private health insurers or directly regulated by APRA as insurers.

Licensing Statements

Smart Compare Health Insurance does not claim to hold an Australian Financial Services Licence.

No statement should be interpreted as saying that Smart Compare Health Insurance or ItsMy Group holds or operates under an Australian Financial Services Licence unless the applicable licence holder, licence number and authorisation have been confirmed and expressly published.

Consumer Protection

Our service is intended to operate consistently with applicable Australian consumer-protection requirements, including obligations relating to:

• Accurate and non-misleading representations;
• Fair customer treatment;
• Transparent commercial disclosures;
• Privacy and sensitive information;
• Cooling-off and cancellation rights;
• Responsible contact practices; and
• Accessible complaint handling.

General Information and Policy Documents

Information provided through the service is general in nature.

Customers should review the relevant insurer’s policy documents before selecting or changing a policy. The insurer’s current documents take precedence over general website or comparison information.

Privacy and Information Handling

Personal and sensitive information is handled in accordance with our Privacy Policy.

Information may be disclosed to ItsMy Health, participating insurers and relevant service providers where necessary to provide the requested service or process an application.

Complaints

Customers may raise concerns with Smart Compare Health Insurance using the contact details published on this website.

Policy, premium, membership and claims issues may also need to be addressed by the relevant insurer. Unresolved private health insurance complaints may be referred to the Commonwealth Ombudsman.