Privacy policy

1. Introduction

Smart Compare Health Insurance Pty Ltd (“SmartCompare”, “we”, “us”, or “our”) is committed to safeguarding your privacy and managing your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you use our health insurance comparison services.

By accessing our website, requesting a quote, or otherwise engaging with our services, you acknowledge and consent to the practices described in this Privacy Policy.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you:

  • Request a health insurance quote

  • Compare policies through our online comparison tools

  • Contact us for support, advice, or general enquiries

  • Schedule a consultation with one of our representatives

  • Subscribe to newsletters, updates, or marketing communications

  • Participate in surveys, feedback requests, or promotional activities

The types of personal information we may collect include:

  • Full name

  • Contact details, including phone number, email address, and mailing address

  • Date of birth

  • Medical and health-related information relevant to insurance comparisons

  • Current or previous health insurance details and preferences

  • Family or relationship status, where relevant to policy recommendations

  • Payment or billing information where necessary to process transactions

  • Any additional information you choose to provide to us

We may also collect certain non-personal information automatically through website analytics and cookies, including browser type, device information, IP address, and website usage data (refer to Section 7: Cookies and Analytics).

3. How We Use Your Information

We use the information we collect to:

  • Provide tailored private health insurance quotes, comparisons, and recommendations based on your needs

  • Connect you with suitable private health insurance providers

  • Communicate with you regarding your enquiries, requests, or policy options

  • Improve our website functionality, user experience, and overall service quality

  • Send you updates, promotional offers, or relevant industry information (only where consent has been provided)

  • Comply with applicable legal and regulatory obligations under Australian law

4. Information Sharing and Disclosure

We respect your privacy and will never sell or trade your personal information.

We may share your information only with:

  • Trusted health insurance partners and providers, where necessary to fulfil your request for quotes, comparisons, or policy information

  • Service providers who assist in operating our business, such as IT support, analytics services, and secure data storage providers, all of whom are bound by strict confidentiality obligations

  • Regulatory bodies, government authorities, or law enforcement agencies where required by law or to comply with legal and regulatory obligations

Your information will only be shared where necessary to provide our services, operate our business effectively, or meet our legal obligations.

5. Data Security and Storage

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our security measures include:

  • Secure server environments

  • Encrypted data transmission

  • Access controls and staff confidentiality agreements

While we are committed to maintaining the security of your information, please note that no method of data transmission over the internet or electronic storage can be guaranteed to be completely secure.

6. Your Rights and Access to Information

Under the Privacy Act, you have the right to:

  • Access the personal information we hold about you

  • Request corrections to any inaccurate, incomplete, or outdated information

  • Withdraw your consent or request the deletion of your personal information, subject to applicable legal and regulatory requirements

To exercise any of these rights, please contact us using the details provided below.

7. Cookies and Website Tracking

Our website uses cookies and similar tracking technologies to improve your browsing experience and to analyse website performance and usage patterns.

You can manage or disable cookies at any time through your browser settings. Please note that disabling cookies may impact the functionality of certain features on our website and may affect your overall user experience.

8. Marketing Communications

We may send you marketing communications regarding health insurance products and services that we believe may be relevant to you.

You can opt out of receiving these communications at any time by clicking the “unsubscribe” link included in our emails or by contacting us directly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal obligations.

Any updates will be published on our website, along with a revised “Last Updated” date, so you are aware of when changes take effect.

10. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal information, please contact us using the details below:

Email: info@smartcompare.com.au
Phone: 0407 620 939